Refund policy

Last updated: May 17, 2026

This Return and Refund Policy applies to purchases made through the BreezyBlitz website.

This website is operated by Breezy Blitz Limited, an Irish company registered under company number 787464, with its registered address at:

112 Burnell Square,
Dublin 17,
Dublin, Ireland

We trade under the names BreezyBlitz and BreezyBlitz Mints.

Our VAT number is IE4424958AH.

For questions about returns, refunds, damaged products, or order issues, customers should contact us through the contact form available on our website.

For general enquiries, customers may also contact us through our official Instagram or TikTok accounts. However, return requests, refund requests, cancellations, complaints, or legal notices should be submitted through the contact form so that we can properly identify and process the request.

1. Change-of-Mind Returns

If you are buying as a consumer online, you generally have the right to cancel your order within 14 days of receiving the goods. This is also known as the cooling-off period or right of withdrawal.

To request a change-of-mind return, you must contact us through the contact form within 14 days of receiving your order and clearly tell us that you wish to cancel or return your order.

After you contact us, we will provide return instructions and the return address.

You then have a further 14 days to return the products to us.

Because our products are food products, returned products must be:

unopened;
unused;
sealed, where applicable;
in their original packaging;
in a condition suitable for resale; and
returned with reasonable care.

We cannot accept change-of-mind returns for products that have been opened, unsealed, used, damaged after delivery, or made unsuitable for resale for health, hygiene, food safety, or quality reasons.

2. Return Costs for Change-of-Mind Returns

For change-of-mind returns, the customer is responsible for the cost of returning the products to us.

We recommend using a tracked delivery service when returning products. We are not responsible for returned products that are lost, delayed, or damaged in transit before they reach us.

3. Refunds for Change-of-Mind Returns

Where a valid change-of-mind return is accepted, we will refund the price paid for the returned products.

Where required by applicable consumer law, we will also refund the standard delivery charge paid for the original order. We do not refund any additional delivery costs chosen by the customer above our standard delivery option, unless required by law.

Refunds will usually be made using the same payment method used for the original purchase, unless otherwise agreed.

We may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.

Returned products may be inspected before a refund is issued. If returned products do not meet the return conditions set out in this Policy, we may refuse the refund or deduct reasonable costs where permitted by law.

4. Damaged, Faulty, Incorrect, or Missing Products

If your order arrives damaged, faulty, incorrect, incomplete, or not as described, please contact us as soon as possible through the contact form available on our website.

Please include:

your order number;
your full name;
a clear description of the issue; and
any other information reasonably needed to help us review the issue.

We may ask for further information where reasonably needed to assess the issue.

Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate solution.

Nothing in this Policy affects your statutory consumer rights.

For faulty goods, Irish consumer law gives consumers remedies such as repair, replacement, price reduction, or refund depending on the situation. If a fault arises within the first 30 days after receiving goods, consumers may have a short-term right to terminate and receive a full refund.

5. Return Costs for Faulty, Damaged, Incorrect, or Not-as-Described Products

If a product is faulty, damaged, incorrect, incomplete, or not as described, and a return is required, we will provide return instructions after you contact us.

Where required by law, we will cover or reimburse reasonable return delivery costs for faulty, damaged, incorrect, incomplete, or not-as-described products.

Do not return products before contacting us and receiving return instructions.

6. Products We Cannot Accept Back

Because our products are food products, we cannot accept returns of products that have been:

opened;
unsealed;
used;
damaged after delivery;
stored incorrectly after delivery;
handled in a way that makes them unsuitable for resale;
made unsuitable for return for health, hygiene, food safety, or quality reasons.

This does not affect your statutory rights if the product is faulty, damaged, incorrect, incomplete, or not as described.

7. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us through the contact form as soon as possible.

We cannot guarantee that we will be able to cancel an order once it has been processed or prepared for dispatch.

If the order has already been dispatched, you may still have the right to request a return under the change-of-mind return rules set out in this Policy, provided the products meet the return conditions.

8. Refused Deliveries, Failed Deliveries, and Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice that your delivery address is incorrect, please contact us immediately through the contact form. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

If a package cannot be delivered due to an incorrect or incomplete address, failure to collect, refusal of delivery, or another issue caused by the customer, the package may be returned to us.

If the package is returned to us, we may offer either re-delivery or a refund, depending on the condition of the returned products.

Additional delivery charges may apply for re-delivery.

If a returned food product cannot be resold for hygiene, safety, or quality reasons, we may deduct reasonable costs from any refund, unless the issue was caused by us or by the delivery provider.

9. Delivery Delays

Delivery times are estimates and are not guaranteed.

If your order is significantly delayed and you no longer wish to receive it, please contact us through the contact form so we can review the situation.

If we cannot deliver within 30 days of accepting your order, or within any longer period agreed with you, you may have the right to cancel the order and receive a refund.

This does not affect your statutory consumer rights.

10. How to Request a Return or Refund

To request a return, refund, cancellation, or to report an issue with your order, please contact us through the contact form available on our website.

Please include:

your order number;
your full name;
the email address used for the order;
the product concerned;
whether you are requesting a return, refund, cancellation, replacement, or other support; and
a clear description of the issue.

Customers should keep a copy, screenshot, or confirmation record of any message submitted through the contact form.

11. Refund Timing

Where a refund is due, we will process the refund within the timeframe required by applicable law.

For valid change-of-mind returns, we may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.

Refunds will usually be made using the same payment method used for the original purchase, unless otherwise agreed.

Please note that payment providers and banks may take additional time to show the refund in your account.

12. Promotions, Discount Codes, and Free Gifts

If you return a product purchased using a discount code, promotion, bundle, or special offer, any refund will usually reflect the amount actually paid after the discount.

Discount codes are not refunded as cash.

If your order included a free gift, promotional item, or bundle offer, we may require the free gift or promotional item to be returned with the order where permitted by law. If it is not returned, we may deduct its reasonable value from the refund where permitted by law.